Frequently asked questions.
Frequently asked questions.
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Are technical documents such as MSDS, COA and TDS available?Zexilu2026-03-22T14:08:59+00:00
Yes, Chinese and English versions of the technical documents are available free of charge both before placing an order and during the inquiry.
What is the minimum order quantity (MOQ)?Zexilu2026-03-22T14:13:44+00:00
The MOQ is flexible depending on the packaging. We accept both small trial orders and large full-container orders.
Is the quotation an ex-factory price, or does it include freight and customs duties?Zexilu2026-03-22T14:15:32+00:00
We default to quoting EXW price, and can also provide prices based on international trade terms such as FOB and CIF as required.
Does the price fluctuate with crude oil/raw materials?Zexilu2026-03-22T14:17:10+00:00
Prices of alkane products are highly affected by raw materials, and the quotation is generally valid for 3 to 7 days.
Can you provide samples? Are the samples free of charge?Zexilu2026-03-22T14:18:37+00:00
Small samples are available. Some are free of charge, but the freight cost shall be borne by the customer. Details are subject to communication.
